Seaware For Cruise Lines

Seaware reservation platform offers world-class cruise lines comprehensive revenue optimization, packaging capabilities, seamless integration with corporate websites, and unique capabilities for managing marketing and sales programs.

Reservations

Reservations

  • Individual and group bookings.
  • Multiple cabins and ships on one booking.
  • Individual, per guest itinerary.
  • Elaborate packaging capabilities.
  • Shopping by attribute.
  • Book custom cruise segments (embark/disembark).
  • Customizable user interface for different channels.
Product Management

Product Management

  • Any number and types of products.
  • On board dining, conference room, workshops, spa treatment with detailed schedule and capacity control.
  • Hotel as room allotments, on request or free sale basis.
  • Transportation support (air, transfers, bus connection, etc.).
  • Support or add-ons (miscellaneous items and services) with capacity control.
  • Allotments of cabins.
  • Support for simple or complex routes (trips lasting a few hours to multi-day trips).
  • Support for custom cruise segments.
  • Land packages.
  • Shore excursions.
  • Packaging capability (optional and mandatory components).
Guest Management

Guest Management

  • Extensive guest profile.
  • Household (family) concept.
  • Guest onboard preferences.
  • Unlimited classification and grouping of clients.
  • Suggest products and upsell based on the profile.
  • Guest referral program.
  • Guest’s travel history, including on board spend.
  • Online integration with Salesforce.
Loyalty Program

Loyalty Program

  • Flexible rule-based loyalty program to earn/redeem.
  • Multiple loyalty programs per guest.
  • Earn points using any criterion.
  • Earn points for external spend/activities.
  • Redeem points using any criterion.
  • Pay with a combination of points and money.
  • Affinity programs with other companies.
Sales Channels

Sales Channels

  • Responsive and mobile ready for all channels (B2C| B2B| CC).
  • All booking channels (B2C, B2B, CC) are ready from day one.
  • Consumers, on board consultants and agencies can comfortably work using their mobile devices.
Rules-Based Business Functions

Rules-Based Business Functions

  • Pricing/discounting/promotions.
  • Payment schedule and cancellation policies.
  • Commissions.
  • Taxes and fees.
  • Insurance.
  • Sales and marketing messages.
  • Business policy validation.
  • Selling limits.
  • Finance/accounting and GL integration.
  • Guest certificates and coupons.
  • Guest ticketing/documentation.
  • Add-on products and services.
  • Reservation auto notification and changes.
  • Loyalty programs (earn & redeem).
  • Multi-company support.
  • Invoice items and costs.
Facility Management

Facility Management

  • Table information and capacity control (number of seats).
  • Dining configuration: Sit down, buffet, self-service.
  • User definable restaurant seating with time and cleaning slots.
  • Ship room: name, capacity, cleaning, etc.
  • Ship rooms layout: Effective dates/times and occupancy.
  • Time-slots inventory driven.
Schedule & Itinerary Management

Schedule & Itinerary Management

  • Wizards to help quickly create recurring itineraries.
  • Easily setup and change schedule/itinerary without stopping operations.
  • Quick ship or voyage substitution with automated (rule-based) reservations transfer from ship-to-ship or voyage-to-voyage.
  • Automatic notification (by e-mail or SMS) of affected passengers.
Inventory Management

Inventory Management

  • Daily cabin inventory.
  • Flexible and unique probability logic (Versonix patented technology).
  • Cabins allotment support (allocation of inventory to agencies or other channels).
  • Ability to reserve/block cabins for special user definable needs or voyages.
  • “Nested” categories setup (combine categories for an availability request).
  • Automated cabin assignment optimization algorithm “Simulated Anealing”.
  • Easy way to switch cabins between categories on recurrent basis.
  • Custom segments and overlapping cruises.
  • Waitlist support.
  • Fire Zone functionality (guest max, passenger in cabin limitation).
Analytics & Reporting

Analytics & Reporting

  • Data warehouse (customizable ETL (Target DB -Oracle or MS SQL Server).
  • Native integration with Jaspersoft Reports and Tableau.
  • Business intelligence – improve and optimize internal business processes.
Pricing Management

Pricing Management

  • Flexible business rules-based pricing (based on product, market, guest profile, season, demand, travel agency profile, group price etc.).
  • Support for dynamic pricing models based on booking curves, days before departure, inventory filling rate, ship utilization, etc.
  • Easily adjusted pricing to react to market demand.
  • Ability to price per cabin segment, person, day, hour, number of stops, etc.
  • Easily create promotions with eligibility and capacity control.
  • Support for promotion combinability (can be at reservation or guest level).
  • Support for percentage or flat discount (can be applied to specific price components).
Agency Management

Agency Management

  • Detailed profile.
  • Rule-based commission management (basic, bonus % can vary by product, agency performance, market, cabin generic category etc.).
  • Commission split between multiple agencies.
  • Ability to associate specific commissions, payment schedule, insurance and cancellation policy with a specific promotion.
  • Net rate, tour operator rate.
  • Agencies hierarchy support.
  • Performance monitoring/history.
  • Pay commissions for various components at different times.
  • Loyalty program support for corporate customers.
  • Individual travel agent recognition.
  • Profile duplication reduction and merge capability.
Financials

Financials

  • User-definable forms of transactions.
  • Transfer of funds.
  • Cash register.
  • Online card processing; tokenization at client and transaction levels.
  • Scheduling future payments with credit cards.
  • Manual/automated component payments.
  • Refund approval process; automated/manual.
  • Support for multiple currencies; Pricing, Transactions, GLs, Agencies.
  • Invoicing for credit agencies (agreement); credit limits.
  • Calculation of tour credit (free berths) for groups, sail, bookings.
  • Commission: Basic, Tier, VAT, Bonus, GSA, Payout at multiple levels.
  • GL entries: daily, full payment, coupon, recognize revenue by sail, GL period, cancellations, insurance.
  • Allocate funds to specific owners (Departments/Partners/Product owner).
  • Automated features for closing accounting periods.
  • Automated process to recognize modifications after closing.
  • Interface to a GL system (such as SAP, Navision, Oracle Financials, PeopleSoft, etc.).
Interfaces & Distribution

Interfaces & Distribution

INTERFACES:

  • Finance (SAP, Navision, Oracle Fin, PeopleSoft, etc.).
  • On board systems.
  • Graph QL API for custom interfaces.
  • Amadeus for Air.

DISTRIBUTION CHANNELS:

  • Web B2B, B2C (including tablet and mobile).
  • Sabre Cruise, Amadeus Cruise, Revelex, Traveltek, etc.
  • Cruise OTA API (agencies, wholesalers, etc.).
  • Online Salesforce integration.
Yield & Revenue Management

Yield & Revenue Management

  • Fully integrated yield and revenue management functionality.
  • Define price levels to open/close promotions and/or apply discounts based on ship utilization and other business conditions.
  • Define booking curves based on budget and outlook to open/close promotions and/or discounts based on utilization and other conditions.

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