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The Seaware reservation system enables transport operators to realize maximum efficiency through sales, marketing and revenue-yield management capabilities. Major transportation companies around the world use Seaware to achieve consistent, substantial and successful results.

Versonix For Transport Main Functions

Reservation

  • customizable UI for different groups of users
  • accommodation of a large party with different itineraries in one booking
  • support for different levels of accommodation: class of service, unassigned seat, assigned seat, lap child
  • mix and match various products in one booking or make a separate booking for each component (meals, transfers, hotels, land programs, etc.)
  • support for agency allotments;
  • flexible group booking functionality (build-up and build-down process)
  • various payment options: multiple deposits, payments
  • multiple currencies support
  • send confirmations and other documents in any language via e-mail, SMS or fax

Product Management

  • no limitation on the number and types of products supported in Seaware
  • support for simple or complex journey (from few hours trip to multi-day multi-city trips)
  • hotels as room allotments or on-request basis
  • connecting transportation support
  • add-ons (miscellaneous items and services) with capacity control

Pricing Management

  • flexible business rules-based pricing (based on product, market, guest profile, seasons, utilization, etc.)
  • ability to price per person, day, hour, number of stops, departure-destination zone
  • support for automated dynamic pricing model based on demand, utilization, days before departure, etc
  • ability to create promotions with eligibility and capacity control
  • support for promotions combinability (can be at reservation or guest level)
  • support for percent adjustment or flat amount (can be applied to specific price component)

Inventory Management

  • “Nested” categories setup (combine various classes of accommodations for availability requests) as selling mechanism
  • Automated inventory gap managing based on the value of the request and the current inventory utilization level
  • ability to create messages for specific markets to promote market-applicable products and services
  • flexible rules-based inventory management with yield maximization, which utilizes probabilities and projections
  • ability to monitor inventory yield and attrition using probability
  • agency allotment support
  • waitlist support

Schedule/Itinerary Change Management

  • easy way to change schedule/itinerary without stopping operations  
  • automatic notification (by e-mail or SMS) of affected passengers
  • ability to mass move passengers from one accommodation to another

Financials

  • extensive reservation rule-based accounting functionality providing flexible control of accounting flows and events
  • ability to create any kind of payments, including user-definable payments
  • online credit/debit card payment processing
  • apply any combination of payments (CC, Check, discount coupon)
  • any kind of refund including user-definable
  • online credit/debit card refund processing 
  • check printing facility
  • bank reconciliation facility
  • cash register facility
  • facility to hold and manage client and agency funds
  • batch payment facility (one payment to multiple reservations)
  • flexible rules defining Priority, Date and Type of refund
  • ability to move funds between any entity in the system 
  • coupons subsystem
  • GL accounting: ability to generate GL entries, summarize, and interface to a GL system (such as Oracle Financials, PeopleSoft, SAP, etc)
  • interface to insurance company
  • support for credit agencies (terms billing)
  • ability to store cost
  • multiple currencies support
  • ability to set up pre-paid coupons which can be used once payment received; additional ability to write off expired and unused (partially or fully) coupons
  • close period or specific voyage functionality with automated control
  • invoicing support
  • ability to generate GL entries to Write-off or AR/AP accounts for unbalanced bookings
  • allocating funds to specific owners (departments/partners)

Check-In

  • easy and quick passenger check-in process
  • ability to monitor overall progress and statistics
  • no-show management
  • support for user-definable documents (vouchers, ticket, etc.)
  • quick check-in for passengers without reservation
  • cash register functionality for check-in agent

Passenger Profile Management

  • detailed profile
  • support for frequent traveller loyalty programs (levels, points earned/used)
  • complete travel history
  • on-board spending history
  • customer contact history
  • duplicate control/merge

Agency Management

  • detailed profile
  • rule-based commission management (% can vary by product, agency performance, etc.)
  • agencies hierarchy support (ownership, consortium)
  • performance monitoring/history
  • ability to associate specific commissions, payment schedule, insurance and cancellation policy with a specific promotion
  • support for loyalty programs (levels, points earned/used)
  • support for individual travel agent recognition
  • duplicate control/merge

CRM

  • comprehensive customer and agency CRM functionality
  • extensive agency and passenger profile with user-definable classifications
  • travel agency/agent performance tracking, component-based commission support
  • extensive customer profiling (user-definable programs, classifications)
  • loyalty program functionality (various levels, membership, points earned/used)
  • ability to suggest products and services based on client profile and history
  • marketing campaign management
  • gift certificates and coupons functionality
  • support for marketing messages for specific products and services
  • sales force support (sales people, sales regions)
  • contact management functionality

Yield and Revenue Management

  • fully-integrated yield and revenue management functionality
  • automated  price control:
    -- ability to open/close promotions based on user-definable conditions
    -- ability to target and limit promotions
    -- ability to create tiered promotions
    -- support for dynamic pricing model based on inventory utilization, days before departure, route, market, etc.
  • inventory control:
    -- oversell management (patented “reservation probability feature”)
    -- user-definable pooled category inventories (Nesting)
    -- target and set limits for inventory (Selling Limits)
    -- open/close class of service based on inventory utilization level (Selling Limits)
    -- inventory optimization for multi-stop routes
  • demand forecasting

Interfaces

  • travel insurance provider interface
  • accounting interface (daily GL file and closing voyage/period file)
  • ability to create custom interfaces using XML API

Reports

  • integration with Crystal Report Server
  • standard management and operational reports

Distribution/Service Channels

  • Internet (B2B, B2C)
  • Complete Reservation XML API via Web Services
  • Support for Handheld and Self-Serve Kiosk
  • White labeling with partner sites capabilities

Seaware Business Rules Concept

Business Rules in Seaware is a mechanism that provides users with flexibility in establishing rules for calculating pricing, taxes, cancellation penalty, payment schedule, commission, insurance, etc. Instead of having static tables with a limited number of parameters, users can create hierarchical structures representing business policies and rules. Business policy changes can be implemented without changes to the source code by appropriate business departments.

Summary of Rule System Benefits:

Flexibility (practically unlimited capability in using any system variables and derived values in defining business rules)
Intuitive User Presentation (ability to view business policy in a tree-like structure vs. table)
Built in Date Effectiveness (Automatic date effectiveness of the rule, ability to define business policy retroactively, ability to view business policy as of certain date)
Efficiency (make changes only to the portion of the policy that changed)

Seaware Architecture

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1-st tier – Oracle Database.
2-nd tier – Main Inventory, Car Deck, Dining, Conference Room/Facility, Hotel Inventory, Air Inventory/Limits, Selling Limits and Broker.
3-rd tier – Business Logic that deals with all aspects of creating and updating reservations.
4-th tier – Interface that includes but is not limited to Custom GUI, WEB client, GDS interface, Wholesalers and other distribution channels.

Registration and Notification

Seaware Broker serves as a central point for registration and notification events. Whenever an inventory component starts it registers with Broker by identifying itself as a unit, which holds specific type of inventory. Seaware Bizlogic components also register with Broker when they start. When any Seaware component updates non inventory data that is being cached, it notifies Broker, which in turn notifies all other registered components.

Inventory Components

Inventory tier is comprised of Main Inventory, Car Deck, Dining, Conference Room/Facility, Hotel Inventory, Air Inventory/Limits and Selling Limits.  When an inventory component starts it begins caching inventory it is responsible for. Since inventories are cached, availability requests are processed by inventory components without accessing database, which significantly improves response time

Business Logic Component

Bizlogic component deals with all aspects of creating and updating reservations. A significant and a very important part of Bizlogic component is Seaware business rules engine component. All business policies related to money and inventories are controlled using Seaware business rules engine. To guarantee fast response time, Seaware business rules engine is cached.